Human Resources

You can search for a network dentist by visiting UnitedConcordia.com, clicking on Find a Dentist and selecting your network (listed on the enclosed benefit summary) and search preferences.

Yes. Our network dentists agree to file claims for you, and to accept our allowances as payments in full for covered services. And, most of our dentists also accept our allowances for non-covered services or services above your annual maximum (these reduced rates are not insurance). That means you can save money by visiting a network dentist, because our allowances are typically lower than the dentist’s standard charges. And, United Concordia’s network dentists undergo rigorous review of their claims submissions and credentials, so you can rest assured you are receiving quality care.

Yes, you can receive care from any licensed dentist. If you do see a non-network dentist, however, your benefits may differ and your out-of-pocket expenses are likely to be higher than if you receive services from a network dentist. If you would like to nominate your dentist to be considered for participation in our network, you can submit his/her name by visiting the Members section of UnitedConcordia.com, selecting Forms and then clicking on Nominate Your Dentist.

What your dentist bills you for depends on whether you visit a network or non-network dentist. United Concordia network dentists can only charge you for applicable deductibles and coinsurance amounts. Non-network dentists can charge you for applicable deductibles and coinsurance amounts, and the difference between their standard charges and United Concordia’s allowances.

In the Members section of UnitedConcordia.com, you can access forms, frequently asked questions and answers, a glossary of dental terms, and a dental health center of oral health articles, brochures, videos and kids’ pages. Once your plan is effective, your personal benefits information is available in our online member tool, My Dental Benefits. Once you register, you can review details on your coverage, eligibility, network, claim status and procedure history; print an ID card; and sign up for paperless EOBs.

Questions about your dental treatment should always be discussed with your dentist. For information about your benefits plan, visit us online at UnitedConcordia.com or call Customer Service at 1-800-332-0366.